FIFA World Cup Qatar 2022
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PROJECT:
SERVICES:
THE CHALLENGE
As Qatar's inaugural tournament of this magnitude, the programme needed to test all operational levels - from routine procedures to exceptional incidents - ensuring all stakeholders understood their responsibilities during crises. Challenges included designing a unified readiness programme for two distinct organisations (the Supreme Committee for Delivery & Legacy and FIFA Q22), navigating a complex Command, Control, and Communication (C3) structure, delays in technical training, and a compressed three-month timeline before the tournament.
THE SOLUTION
The programme focused on safe crowd movement, city readiness, effective incident reporting through the Main Operations Centres, and preparation for reputational risks amid controversial press coverage. A readiness assessment evaluated planning statuses, identified unmitigated risks, and assessed contingency plans, forming the basis for scenario planning and training opportunities.
THE OUTCOME
The readiness programme delivered complex operations tabletops, two city-wide exercises (a tabletop and a full simulation) and individual simulations at each stadium. Key achievements included enhanced stakeholder coordination, mitigated training and scheduling challenges, strategic risk assessment, focus on safety and incident resolution, and practical training and testing.